Terms of Service

Agreement to terms

These Terms of Service (“Terms”) govern access to and use of the VolubleAI platform, including the dashboard, APIs, and AI voice agent runtime (together, the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent (“Customer”).

The service

VolubleAI lets Customers configure AI voice agents that place and receive phone calls, follow configured instructions, and connect to third-party systems such as CRMs and calendars. Customer is responsible for configuring agents appropriately for its use case and for reviewing agent behavior before deploying it to live traffic.

Accounts & workspaces

You must provide accurate account information and are responsible for activity under your account. Workspace administrators control who can access a Customer’s configuration, call data, and billing settings, and are responsible for managing that access appropriately.

Acceptable use

You agree not to use the Service to:

• Place calls that violate applicable telemarketing, robocall, or consent laws.
• Harass, defraud, deceive, or impersonate any person or business.
• Transmit unlawful, abusive, or unauthorized content, or attempt to breach platform security.
• Resell or sublicense the Service without a separate written agreement.

Telephony & compliance

Customer is solely responsible for complying with telephony, consumer-protection, and data-protection laws applicable to its calls, including obtaining any required consent to call, record, or process caller data, and for providing any disclosures required in its jurisdiction (such as call-recording notices). VolubleAI provides the platform but does not determine, and is not responsible for, the legality of a Customer’s specific calling campaigns.

Fees & billing

Fees are set out in the applicable order form or plan selected at signup and are billed in advance or in arrears as described at checkout. Usage-based charges (such as call minutes) are billed based on platform-recorded usage. Fees are non-refundable except as required by law or as otherwise stated in an order form.

Data & ownership

Customer retains ownership of its configuration data and call content. VolubleAI retains ownership of the platform, underlying software, and any aggregated or de-identified data that does not identify Customer or its callers. See our Privacy Policy for how call and account data is handled.

Availability & support

We aim to keep the Service available and performant but do not guarantee uninterrupted operation. Planned maintenance and incident updates are communicated through the status channels made available to Customers. Support levels and response times for paid plans are described in the applicable order form.

Liability

To the maximum extent permitted by law, VolubleAI is not liable for indirect, incidental, or consequential damages arising from use of the Service, including from the content or outcome of calls handled by an agent Customer has configured. Our aggregate liability under these Terms is limited to the amount paid by Customer for the Service in the twelve months preceding the claim.

Termination

Either party may terminate for convenience at the end of the applicable billing term, or immediately for material breach that is not cured within a reasonable period after notice. Upon termination, access to the Service ends and Customer data is handled per the retention terms in our Privacy Policy.

Changes to these terms

We may update these Terms from time to time. Material changes will be communicated to account administrators in advance of taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be sent to legal@volubleai.com.